Widerrufsrecht

Return & Refund Policy

Last updated: July 2026

Return Window We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached.

How to Request a Return Contact us at support@tuttidots.com within 14 days of receiving your order. Please include your order number and photos of the item. We will respond within 2–3 business days with return instructions. Returns sent without prior approval will not be accepted.

Return Shipping Return shipping costs are the buyer's responsibility, unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during return.

Defective or Wrong Items If you received a damaged, defective, or incorrect item, we will offer a full refund or replacement at no cost to you. Please contact us within 7 days of delivery with supporting photos. Claims submitted after this window may not be eligible for a refund or replacement.

Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional processing time.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including: perishable goods (e.g., food, flowers, or plants), custom or personalized products, personal care and hygiene goods (e.g., beauty products), hazardous materials, flammable liquids, or gases, and sale items or gift cards (all such sales are final). 

European Union — 14-Day Cooling-Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Fraudulent or Abusive Claims We reserve the right to refuse returns or refunds if we reasonably suspect fraud, abuse, or misuse of our return policy (e.g., returning used, damaged, or switched items). We may also refuse service to customers with a history of excessive or fraudulent return activity.

Photographic Evidence Required All claims for defective, damaged, or incorrect items require clear photographic or video evidence submitted at the time of the claim. We are unable to process claims without supporting documentation.

Force Majeure We are not liable for delays in delivery, return processing, or refunds caused by circumstances beyond our control, including but not limited to natural disasters, carrier disruptions, customs delays, or government actions.

Supplier & Fulfillment Limitations As our products are fulfilled by third-party suppliers, return eligibility and processing timelines may be subject to supplier policies. We will always act in good faith to resolve issues on your behalf.

Limitation of Liability Our liability is limited to the original purchase price of the item. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Policy Changes We reserve the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon posting to our website. Continued use of our store constitutes acceptance of the updated policy.

For any questions, please contact us at support@tuttidots.com.