Versand
Shipping Policy
Last updated: July 2026
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been placed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times We offer international shipping to most countries worldwide. Estimated delivery times after dispatch:
- Hong Kong: 3–7 business days — $4.00 USD flat rate
- United States, Canada, United Kingdom, Australia, Singapore, Japan and most international destinations: 8–24 business days — flat rate shipping applies at checkout
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, peak seasons, or other factors outside our control.
Customs & Duties International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the buyer's sole responsibility and are not included in our product prices or shipping rates. We are not responsible for delays caused by customs clearance. Please check with your local customs office for more information before placing your order.
Order Tracking We endeavour to provide tracking information where available. Once your order ships, we will send you an email notification with tracking details. For tracking enquiries, please contact us at support@tuttidots.com with your order number and we will assist you promptly. Please note that tracking updates may be delayed depending on the carrier and destination country.
Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please contact us at support@tuttidots.com with your order number and we will investigate on your behalf. We are not responsible for packages lost or delayed due to incorrect shipping addresses provided by the customer. Please ensure your shipping address is accurate before placing your order.
Undeliverable Packages If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge a re-shipping fee to resend the order. Original shipping fees are non-refundable in such cases.
Force Majeure We are not liable for shipping delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, pandemics, carrier disruptions, customs delays, strikes, or government actions.
Limitation of Liability Our liability for any shipping-related issues is limited to the original purchase price of the affected item(s). We are not responsible for any indirect, incidental, or consequential damages arising from shipping delays or non-delivery.
Policy Changes We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting to our website. Continued use of our store constitutes acceptance of the updated policy.
Contact Us For any shipping-related questions, please reach out to us at support@tuttidots.com. We aim to respond within 1–3 business days.